Last Monday, while working steadily at my desk, my phone rang. As usual, I answered with a very business-like, "Good afternoon, thank you for calling ---, this is Sonia." So far so good. A typical call. However, the caller responded with, "hi, yes, I was there a few minutes ago looking for Jim" [so far still a typical call] "...and heard he was taking a nap. I was just calling to ask if he's awake and available now."
My brain froze and my professional facade began to melt. What? Jim, taking a NAP? And telling a client about it??? How is the client so chill about this? I envisioned my very hard-working boss taking a snooze in his office, and the image almost (did, later) cause me to laugh out loud.
After a brief pause, I asked the caller, "um, are you looking for ATTORNEY Jim ---? This is a law firm..." to which the caller responded (much to my relief), "Oh!, I'm sorry, this isn't where Jim --- is? I thought I was calling a nursing home!" He then proceeded to apologize profusely for interrupting my day and wasting my time, to which I heartily (and sincerely) reassured him it was absolutely no problem at all.
And truly, it wasn't a problem.
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